Questions about the Patient Portal

What Is a Patient Portal?

A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records—called an Electronic Health Record or EHR—from anywhere with an Internet connection.

Why Is Using a Patient Portal Important?

Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and sometimes even save a trip to the doctor’s office

What Can I Do With a Patient Portal?

You can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have Web access.

Features

Exchanging secure e-mail with your health care team

Requesting prescription refills

Scheduling non-urgent appointments

Checking your benefits and coverage

Updating your contact information

Making payments

Downloading or completing intake forms

A patient portal may also allow you to access these features on behalf of your children or other dependent family members.

How Do I Get Access to a Patient Portal?

Click here to get access to Patient Portal, or to get instructions for setting it up. Click here. There may be a couple of steps involved in setting up your account, including creating a secure password. This is to make sure only you have access to your health information.

Once your account is set up, you’ll be ready to conveniently access your health information and medical records.

Your Health Information Is Private, Secure, and Protected

Patient portals have privacy and security safeguards in place to protect your health information.

To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

EHRs also have an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when they where made.

Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal. Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal or secure computer.